Our existing gas-powered water heater had been serving us well since 2010, but it started malfunctioning last week. It just didn't start up, despite me changing the batteries (that served to start the ignition).
I called Rinnai Service Centre, but the lady advised that the model we had was very old and it was probably not worthwhile to request a Service visit (i.e. pay their service personnel to come take a look and tell us that it was not serviceable anymore) cos they themselves do not have the spare parts anymore. I was advised to contact City Gas at 1800-555-1661 (my Town Gas service provider) for options instead, as they would probably have suitable models that are cheaper than us buying from any other retailer or direct from Rinnai.
The lady, Connie from City Gas requested that I email them a photo of the existing space where the heater is located, so that she could forward to their technician to determine if the newer (and larger) model could fit.
We arranged for the delivery and installation this morning. The dimensions of the new heater were slightly bigger, so it had to be shifted slightly as the water pipes at the top were in the way. After drilling holes in the wall for the support, he proceeded to extend the water and gas pipes to bridge the gap.
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